The charge for No show or cancellation penalties according to the policy will be automatically charged to the credit cards entered to generate the reservation. Upon check-in, guests must present a photo ID and the credit card used on the website for full payment or security payment.
Input:15:00
Output: 12:00
Late Check out: 17:00
Late check-out charges: MXN 500.00 after 12 noon and until 5:00 p.m. After that time the full room rate will be charged.
Early Check in: Subject to availability, please contact the hotel directly.
Terms and conditions:
LATE CHECK IN / CHECKS AFTER 10:00 AT NIGHT IT WILL BE NECESSARY TO INFORM THE RECEPTION AT PHONE OR WHATSAPP 777 188 58 33
SCHEDULES
RECEPTION HOURS: 9:00AM TO 11:00PM
BREAKFAST SCHEDULE 09:00AM TO 12:00PM
LUNCH AND DINNER SCHEDULE: 12:00 PM – 10 PM.
SCHEDULE POOL 09:00AM TO 10:00 PM
MASSAGE OR SPA SERVICE RESERVATIONS MAKE AT LEAST 24 HOURS IN ADVANCE.
PADEL COURTS HOURS 8:00AM TO 11:00PM. TO MAKE A RESERVATION, PLEASE CONTACT RECEPTION.
Anyone who enters the hotel as a guest is required to register at reception for each room.
It is mandatory to be of legal age to make a reservation, as well as to be present with official identification at the time of entry.Every person who owns or is in charge of the room is required to leave an open voucher upon arrival or a deposit of $1,000 pesos, for any damage caused or charge for consumption in a restaurant and/or paddle tennis.
The delivery time of the room at the hotel (CHECK IN) is at 3:00 p.m. If you need an early check in, please contact reception, it is subject to availability.
Check out time from the hotel room (CHECK OUT) is at 12:00. Late checkout subject to availability.
In case of CHECK OUT after 12:00 p.m., a fee of $500 pesos will be charged with departure until 5:00 p.m., unless notified in advance to the reception and be authorized to extend your stay free of charge.
The hotel accepts visits to guests at no cost in the common areas of the Lobby or in the restaurant (with additional cost). In case of receiving visitors in the pool, the guest must pay an additional fee of $300 per person (Day Pass).
Guests are prohibited from staying overnight in the registered guest's room less than the additional person rate will be raised. The hotel may request the immediate departure of the client and his guests in case of misconduct or failure to comply with the room regulations.
The hotel has Pet Friendly rooms, please contact reception to find out their availability. If available, it must be covered with a special fee per pet ($300) and must have up-to-date documentation.
In case of scandals or acts that put the integrity of other guests at risk, whether inside the rooms or common areas owned by the hotel, you will be asked to immediately vacate the rooms without any refund.
Damage caused to the facilities due to misuse by the guest will be charged to his account. Some of these damages may be: loss or damage to the room key, television control or objects found inside the rooms such as towels, sheets, decoration or linens in general.
All our rooms are double occupancy, the cost per additional person is $300.00 pesos, which must be registered at the time of reservation.
The gratuity or tip for the cleaning and service staff of the establishment is not included in the rate, is at the discretion of the guest.
The hotel is not responsible for the cost for any accident or mishap within its facilities, these being caused by the negligence of the guest. However, the necessary resources that are in our hands will be provided to support the guest in this need.
Smoking is prohibited inside the rooms, if applicable, it will result in a charge of $1,500.00 pesos for deep cleaning.
We have 24-hour surveillance, however, the company is not responsible for any type of incidents within the parking lot or theft of objects left inside your car. or inside the common areas of the hotel.
Under this contract I ACCEPT the policies and regulations of the establishment in which I stay, making us responsible for our actions.
Reservation Policies
Reservations are subject to availability and variations in rates until confirmed. A reservation is considered confirmed when the corresponding total or partial payment for the suite has been covered in addition to having received confirmation of the same to the email address provided to us. Otherwise availability and rate cannot be guaranteed.
At the hotel we have a cash payment discount, please call directly hotel to find out about the process to follow and thus be able to guarantee your room.
Any Change of reservation is subject to availability and a possible rate readjustment.
In case of cancellation we ask you to read our CANCELLATION POLICIES.
Reservation change and cancellation policies
Any change or cancellation to your reservation must be requested at +52 (777) 188-58-33 at least 5 days before the date of arrival at the Hotel. Please have on hand the name of the person making the reservation and the reservation confirmation code.
For reservations made on the same day, changes or cancellations will not apply.
In case of early departure, no refunds apply.
In no case will the client You can access your room without having first settled the total amount of your reservation.
The Maximum capacity of people will depend on the type of room reserved.
The cost of rooms with a King size bed is for double occupancy, from the third person onwards an extra charge per additional person of $300 pesos and $150 pesos will apply. to children under 6 years of age.
The cost of rooms with double beds is per quadruple occupancy, from the third person onwards an extra charge of $300 pesos per additional person will be applied and $150 pesos for children under 6 years of age.